INS MANAGEMENT

Eberhard Faust is co-founder and co-owner of INS. He is responsible for the technical area of INS Group. After finishing his studies in business economics, he worked as system engineer at IBM system house for several years and was also lecturer on information technology at a private school. Since INS was founded in 1992, his focus is on developing INS Group. For several years, Eberhard was collaborating with Hewlett Packard on various topics in the field of computers, networks and storage.

 

 

 

Henning Frey is co-founder and co-owner of INS. He is responsible for Security, Controlling and General Administration. After his studies in computer science with minor medicine, he worked for Hewlett Packard in the area of medical technology for three years. Since INS was founded in 1992, his focus is on expanding and developing INS Group. Henning is also responsible for business of INS System AG in Switzerland.

 

 

 

 

Markus Baumann is co-owner of INS and responsible for Service and Consulting of INS Group. After his technical education, he worked as an independent IT consultant for several years and was also lecturer on information technology at different private schools. During this time, he supported leadership positions in national and international IT projects. Since 2000, his focus is on expanding the Technical and Customer Service Division of INS.

 

 

 

 

Knut Krummnacker is responsible for Sales, Marketing and Quality Management of INS Group. After his studies with the focus on social economics, he was responsible for Service Desk Sourcing at 1&1 for ten years. He then took several leading positions in national and international projects in the areas IT-Sourcing, Quality Management and Business Development. Knut also volunteers in the service system research, e.g. at Research Institute for Operation Management (Forschungsinstitut für Rationalisierung, FIR) at RWTH Aachen University.

 

 

 

Giovanni Serpi Giovanni Serpi has been responsible for IT Operations, IT Service Management and Information Security as part of INS Group’s Executive Board since 2017. He joined the company in 2010. After his course of study in law, he switched to the IT industry and spent more than 9 years managing Change Management and Service Management Processes on behalf of clients from the financial services sector – among other things: as Lead Service Manager for one of the top 60 accounts managed by T-Systems. His main focus is ITIL®-oriented Service Management and Service Operations of complex data center environments. His passion is the interlocking of daily operations with Service and Account Management, tailor-made drafting of contracts and the modeling of customized and process-oriented operating models in order to realize a measurable added value for our customers.